€100 welcome bonus a code for your next order, after your first renewal How the bonus works
Guarantee on the first order
Once per customer, on the first order. If the server is not what you expected, tell us within 14 days and we refund what you paid, with no unnecessary questions. We can offer this because we are certain of the quality of what we run, and we would rather you found out at our risk than at yours.
Real photo of our own servers and data center, not AI-generated.
Our own hardware
A guarantee is cheap to give when the product does what the page says it does.
Five rules
Load it, measure it, run your own benchmarks. If the numbers are not what you need, the first 14 days were free. A guarantee with fine print that makes it unusable is marketing; ours has five rules, below, and nothing else.
Everything the guarantee says. The General Terms spell out the same rules, the refund procedure and your rights as a consumer, and add nothing to the five.
Every new customer, once: one person or one company, on the first order.
Within 14 calendar days of the hand-over, the moment the server appears in My services as running.
A ticket or an e-mail saying you want the guarantee. That is the whole procedure.
The full amount paid for the server and its included services, back the way you paid it, within 10 days of your request.
Orders after the first, connected accounts, a server or an account suspended or ended for a breach, and payments in crypto. Listed below.
Real photo of our own servers and data center, not AI-generated.
Welcome bonus
A one-time code worth €100, e-mailed when your first server renews. If you paid for 3, 6 or 12 months, it comes after the first month. Enter it when you order a new server and it comes off the first month of that order, before VAT.
Yes, a build on your first order is covered like a ready server. What we do not refund is anything bought from a third party at your request, such as custom parts, an IP transfer or a software licence.
Yes. The guarantee covers the first order, whatever is on it.
No. It is for a later new order. The code is e-mailed when your first server renews, or after the first month if you paid for 3, 6 or 12 months, and you enter it when you order another server. It does not apply to renewals or to changes to a server you already have.
A code is used once, on one new order, and comes off its first month, before VAT. If that month comes to less than €100, it costs you nothing and the rest of the code is not kept. The months after it are at the normal price, also when you order for 3, 6 or 12 months.
The server is wiped when it comes back to us, as every server is. Copy out what you need first; we do not keep it.
Only in the cases the Not covered rule names: an order after the first, an account connected to one that has already had the guarantee or the bonus, a server suspended or ended for abuse, illegal activity, DDoS attacks, spam or another breach, or an order paid in crypto, as crypto payments are not refunded. Nothing else. A refusal comes in writing, with the facts it rests on, and you can answer it. The procedure is in the General Terms at /legal#refunds.
No. If you are a consumer in the EU you also have the statutory 14-day right to withdraw from a contract made at a distance. The guarantee comes on top of it and never narrows it; both are described at /legal#refunds.
Order a server, run it for two weeks, keep it if it earns its place.